Camera & Optics 
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FAQs
- Q. 1) What happens if the recipient of my gift is not at the delivery location at the time the gift is delivered?
- A. 1) If the person you're sending flowers or a gift to isn't there when the gift is delivered,courier person will either leave a calling card to explain that they tried to deliver the gift, or will try and get in touch with your recipient via telephone. If Delivery attempt are made and recipient refused or not available at the place, your card will be charged.
- Q. 2) Can I change or cancel my order?
- A. 2) You are certainly able to cancel or make changes to your order after it has been placed , provided you inform us 3 days in advance to the delivery.
- Q. 3) Do you deliver flowers on Sunday/Public Holidays?
- A. 3) No, we do not deliver flowers on Sunday / Public Holidays, unless specifically mentioned in product description.
- Q. 4) Can I request a specific delivery time?
- A. 4) Delivery times are based upon the order procesing agent / vendor. We are not able to specify or guarantee a delivery time. But we guarantee delivery on the date selected while checkout.
- Q. 5) Do you guarantee to deliver fresh flowers?
- A. 5) Yes,we guarantee to deliver fresh and beautiful flora arrangements on the mentioned and specified date. We also guarantee to replace the product if you are not 100% satisfied, which will not be chargeable.
Please note the guarantee applies to orders for which we have received complete and accurate delivery information. - Q. 6) How do you ship the product?
- A. 6) All Flowers and Cake order are delivered by local Florist / Vendor.
- Q. 7) Can I include a short message?
- A. 7) Yes, you can but try not to exceed 30 words.
- Q. 8) How do I make changes to my order or cancel my order after I have already placed it?
- A. 8) You are certainly able to cancel or make changes to your order after it has been placed ,provided you inform us 3 days in advance to the delivery.
- Q. 9) Can I customize my order?
- A. 9) We are not able to process special customized order request. Please choose products from our online catalogue.
- Q. 10) Do you deliver to Apartment Buildings?
- A. 10) Yes. When placing your order, be sure the apartment number is included in the address. Any omissions or errors may delay delivery a minimum of one additional business day. As most apartment buildings are secure, the delivery person will have to buzz the proper apartment to notify the recipient there is a delivery. The delivery policy to apartment buildings in general is that there must be someone at the apartment to successfully complete delivery.
- Q. 11) What payment options are available?
- A. 11) Below are the Payment types we accept:
Credit Card issued anywhere in the world - VISA, MASTER, JCB, Diners Club, Citibank E-cards and AMERICAN EXPRESS. [For more details visit www.ccavenue.com]
Indian Bank Debit Card, Online fund transfer through www.ccavenue.com.
Online Fund Transfer - From your internet banking a/c to our Axis bank a/c.
Demand Draft: DD payable in Mumbai [contact us before sending DD]
Cheque: We accept Mumbai drawn cheque. Also you can deposit local cheque at Axis bank ATM all over INDIA [contact us before droping cheque]
Cash Deposit in our Axis bank A/C: You can deposit cash in our axis bank a/c, before depositing cash contact us for a/c number and availability of products.
- Q. 12) What information should be included when placing an order going to a hospital or large office complex?
- A. 12) Please include the following information: Recipients First and Last Name, Company or Hospital Name, Full Street Address, Floor Number and Room or Suite Number. We strongly suggest contacting the Company or Hospital to find out their policy on deliveries. For example, most courier deliveries are required to go to the shipping and receiving department as the courier does not have permission to deliver directly to the recipient. When sending to a hospital, please ensure the patient will not be discharged from the hospital prior to or on the day of the flower delivery. When sending to a company please ensure the recipient is working on the day of delivery.
- Q. 13) What information do you need to process my order?
- A. 13) We need particulars of the recipient, such as the complete address along with the pincode and telephone number.
- Q. 14) What happens when the flowers are no longer fresh upon arrival?
- A. 14) If you should at anytime have questions or concerns regarding the order, you may reach us at order@webmallindia.com.com We offer a 3 Day Freshness Guarantee and surely we will make all efforts to satisfy our customers.
- Q. 15) Will there be any difference in the product displayed on arrival?
- A. 15) The image displayed in indicative in nature. Actual product may sometime slightly vary in shape or design as per the availability.
- Q. 16) Do you have Midnight Delivery?
- A. 16) Yes, we have Midnight Delivery for certain products. Please select "Midnight" option in the "Flower & Cake" category.
- Q. 17) Will my billing information be secure?
- A. 17) We use a VeriSign secured payment gateway www.CCAvenue.com & www.ebs.in. All card transactions are done in payment gateway site www.CCAvenue.com & www.ebs.in.
Our payment gateway uses secure servers throughout. Contrary to media myth, computer-to-computer transactions using secure servers are generally considered very safe indeed - certainly as safe as, or even safer than, transactions which rely on signatures on bits of paper or card details dictated across a potentially open telephone lines. CCAvenue & EBS contains a number of features designed for e-commerce security across the Internet. CCAvenue & EBS adopts stringent security measures to ensure that critically sensitive information, such as customer's personal information, is protected. For ultimate data security CCAvenue & EBS follows the policy of making end customers place their Credit Card numbers and bank account details directly onto the secure web pages provided on Payseal.com and citibank.co.in and the various Net Banking interfaces.
Authorization by ICICI's Payseal and Citibank secure gateways
All your customers' Credit Card Authorization is done using ICICI's E-Payments and Citibank High End Secure Payment Gateways. Your customers enter all their personal information and Credit Card details on ICICI's E-Payments(Payseal) and Citibank's secure servers and the same is encrypted before it is transmitted over the Internet to the Acquiring Banks. Additionally CCAvenue & EBS 's servers are behind security firewalls to ensure maximum protection of your customer's information. This guarantees that your information is inaccessible to any third party. CCAvenue & EBS uses industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption.
Authentication by Verisign
CCAvenue & EBS are registered with Verisign, the world's best and most trust worthy Net Authentication Agency.Click hereto verify our certificate. CCAvenue & EBS also follows strict in-house security guidelines for ensuring confidentiality of your customer information. Since the Payment Gateway application software is maintained at ICICI's E-Payments and Citibank's secure high-end servers, new payment technologies, standards and features are automatically implemented as they emerge. Citibanks and ICICI's E-Payments payment gateway is integrated with risk management component, which empowers them with the ability to control risk effectively. So, without changing your interface, you get the benefits of the latest technologies, which allows you to stay ahead in the rapidly changing landscape of E-commerce.
Internationally Certified Security Standards.
CCAvenue & EBS have installed a variety of products and processes to pre-empt credit card fraud and advice merchants how to forestall charge backs. These are internationally certified security standards, which ensure the security of transactions, conducted via your website.
CCAvenue & EBS are both PCI DSS 1.1 Standards of Compliance,
CCAvenue & EBS are registered with Verisign, the world's best and most trust worthy Net Authentication Agency. Click here to verify our certificate.
CCAvenue & EBS employs the best in online security. Daily testing is done to maintain its Hacker Safe Secure Certificate.
CCAvenue & EBS is one of the few companies in the world to implement the new Verified By Visa and the MasterCard Secure Code protocols which are expected to reduce charge back-level by as much as 90%.
CCAvenue & EBS also uses tried and tested methods like Authorize and Capture as well as C.V.V (Credit Card Verification Value to reduce the incidence of charge-back and fraud.
In addition, we have a team of experts who review each transaction within a set of parameters. On suspicion, they attempt to undertake physical verification, use proprietary techniques as well as seek access to files offered by reputed financial institutions. All these measures are a part of a constant process that tracks, identifies and implements the latest security technologies and processes to make transacting through our gateway as safe as possible.
What level of encryption does CCAvenue & EBS use?
CCAvenue & EBS uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL.
- Q. 18) How can I know my order has been delivered to recepient?
- A. 18) All customers are notified with a confirmation email within 24 hours after the order has been delivered to the recipient. And also you can check the status of your order at our website.
- Q. 19) What is WebMall India's delivery conditions to Hospitals?
- A. 19) Please indicate the name and telephone number of the hospital, and the recipient's ward and room number. WebMall India will send your bouquet in accordance with the facility's procedures. Customers should note that many hospitals do not permit florists to deliver bouquets personally to individual rooms, and that most ICUs do not permit flowers. Please check with the hospital before placing your order.
- Q. 20) What is WebMall India delivery conditions for Hotels?
- A. 20) For delivery to hotels, please indicate the name, address and phone number of the hotel where possible. Don't forget to include the name of the recipient, and the room number if it is known. WebMall India only guarantees delivery to the hotel reception.
- Q. 21) Could you please explain the shopping procedure?
- A. 21) Steps to place an order:-
1. Search & select the product you wish to buy
2. Click add to cart button
3. Click checkout on next page
4. Fill up your delivery details
5. Pay by credit card, Debit card, DD, Cheque etc
Feelfree to contact us on +919819832603 if you need any further assistance
